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Enhance Your Business with the Best Full-Service CRM Integration in SAP

The key to keeping customers engaged is creating an appealing and compelling user experience, but that requires the ability to connect information across systems. The CRM suite enables direct CRM integration in SAP, pulling data together into a single source of truth that is enhanced with sophisticated use cases that allow you to delight customers across commerce, marketing, sales and service.

Your Benefits

Enhanced User Experience

Optimized user interface to suit every use case

One Suite for All Employees

Make data accessible to selected employee groups

Robust SAP Integration

Store data directly in your SAP system

Your Benefits

All Information at a Glance CRM suite is designed to provide all relevant information and to support your customers with all requested information within seconds. Due to the integrated dashboard and various reporting functions, you can take your customer service to the next level. Moreover, the suite helps to minimize waiting times due to missing information, as authorized employees can simply access the data needed.

Focus on Processes and Innovations

With CRM suite, you don’t need to worry about the interfaces between your SAP and CRM systems. The integrated CRM suite helps to improve all CRM-related processes and to create new experiences for your customers and employees. Additionally, we constantly improve the individual solutions based on the latest innovations (IoT data integration, chat- and voicebots, artificial intelligence) to ensure your ability to respond to the latest market trends and requirements.

Take Advantage of the Best of SAP and Microsoft

Allow your employees to benefit from the best SAP and Microsoft tools. The CRM suite combines the best of both worlds to provide you a completely new and enhanced User Experience. All master and transactional data is stored in SAP, while the modern workplace comes from Microsoft. Work has never been easier.

Functions and Features of CRM suite

Due to its modular design, the full-service CRM solution can be configured to suit your specific requirements. Find a list of all individual modules, including their specific fields of application listed below:  

  • customer portals:
    Module for customer portal, service portal, historical data, current data, invoices, deliveries, equipment, equipment part lists, exploded view, documentation, B2B shop and CMS
  • commerce:
    Module for B2B or B2C shop system with all relevant commerce content like product presentation, comparison, favorites, cross- and up-selling and order taking
  • marketing:
    Module for campaign management, participant selection, scheduling of trainings and marketing automation
  • sales:
    Module for customer management, 360° view, contact management, lead management, pipeline management, week scheduling, mobile sales App, product catalog, quote management, order management, collaboration, document management, reporting and dashboards
  • service:
    Module for customer management, 360° view, contact management, task management, service order management, service technician dispatching, equipment management, in-house repair, mobile service App, order management, collaboration, document management, reporting and dashboards

Areas of Application and Performance Spectrum

Gain enhanced user experience with a full-service CRM integration in SAP: CRM suite


Due to the modular design of the solution, CRM suite can be used according to your individual requirements and processes. Your individual consulting efforts and licenses will be determined in a 1- to 2-day workshop where your exact requirements and processes are analyzed.

The solution requires a maintenance contract, which includes Help Desk Support and product updates.

Software Requirements

  • Release SAP ERP 600
  • Release SAP S/4HANA 1907

Desktop Client

  • Operating system:
    Windows 7 Service Pack 1, Windows 8.1, Windows 10, Windows Server 2016
  • Software basics:
    Microsoft .NET Framework 4.7.2 (not Client Profile!), SAP GUI 7.50 (no support for GuiXT), Microsoft Internet Explorer 11
  • Software – Data base for cache:
    SQLite Data base (is created by the client on runtime)
  • Hardware:
    Processor: 2 GHz Dual-Core processor or higher
    Main memory: 4 GB, recommended 8GB or more Hard drive Min. 200 MB for program files, incl. disk space for program data cache (local DB)

Mobile Apps Win 10

  • Supported Operating Systems:
    Windows 10 Pro/Enterprise (no LTSC)
  • Hardware:
    Device type: Touch-capable device (tablet, convertible) with digitized function (optionally operable with pen) and Windows 10. A capacitive stylus is required for capacitive displays.
    Processor: 2 GHz Dual-Core processor or higher
    Main memory: 4 GB RAM or more, recommended: 8GB RAM or more
    Hard Drive: ~ 100 MB for local database, ~ 200 MB for program files

Mobile Apps iOS

  • Supported Operating Systems:
    iOS 12 or higher 
  • Hardware:
    iPhone: min. iPhone 7 or higher
    iPad: min. iPad Air (2nd Generation); iPad Pro (1st Generation); iPad (6th Generation)

Customer References

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