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it.password manager

The Employee Password Manager for SAP Password Reset

it.password manager frees up your Help Desk staff from password administration for your SAP systems. The self-service employee password manager enables users to request an SAP password reset on premise, remotely or using any mobile device.

it.password manager is an SAP Certified solution built on SAP Cloud Platform.

Your Benefits

Zero Investment

it.password manager is a monthly subscription, with prices based on usage. Also, it is free to install

No waiting for help

Enables you to reset and unlock SAP users by yourself. No more waiting for supportdesk, or wasting support time

Always Available Everywhere

Accessible on premise and remotely, on all devices

Your Benefits

Self-Service as a Service

Locked users and forgotten passwords are a major contributor to non-productive employee time. Actually, more than 25% of all Help Desk inquiries are related to password resets or unlocking user accounts. With our password manager for SAP, NTT DATA Business Solutions offers you an attractive alternative to Help Desk support. The solution does not require any hands-on work or Help Desk intervention, as it runs in the Cloud – This is why we call it self-service as a service.

Operating Principles of SAP Password Reset Self-Service

At first, user input is validated based on existing SAP master data. After a successful authentication a new password is generated and automatically sent to the email address maintained in the SAP user master. As it.password manager runs stand-alone in the SAP Cloud Platform, there is no need for additional development in your on-premise system. Further, there is no need for infrastructure and maintenance costs due to the cloud platform structure. Each application runs tenant-specific, which makes it possible to configure additional checks and validations to suit your specific needs.

Functions and Features of it.password manager


  • SAP password reset and unlocking of SAP users as a self-service
  • Cloud based – full scalability and no implementation or transports
  • Mobile ready with SAP Fiori
  • Fast start: Up and running within 1 hour


  • All data is stored inside your on-premise system
  • Validation based on your master data
  • All communication run over https and no clear data is transmitted
  • Authentication using X.509 client certificates
  • All communication is isolated in a multiple tenant setup


  • Integration using standard SAP BAPI’s
  • Front-end developed in SAP UI5
  • Each tenant has its own designated URL
  • Can be connected to multiple on-premise systems

it.password manager is the self-service employee password manager for SAP password reset


  • Free installation
  • Fast start - Get up and running within 1 hour



  • Installation of SAP Cloud Connector (Free connector module from SAP)
  • Email addresses maintained via the user master



Get In Touch

Are you looking for further information on it.password manager? Just contact us – we are happy to assist you.