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it.XIA complaint recorder & it.XIA audit

Fully Integrated, Mobile & Offline: Audits and Complaints in the SAP QM

Optimal quality management has become indispensable for every company to increase customer satisfaction and customer loyalty. With the it.XIA audit & it.XIA complaint recorder solutions, you can flexibly process complaints or audits on the go. You can record audit questions on the go and document deviations with a photo. Mobile, offline, with many smart features and highly integrated from Microsoft 365 to the SAP backend.

Your Benefits

Multi Device Platform

One app for iOS, Android and Windows

Offline Capability

Offline access to all revelant data

Modern Workplace

Mobile, collaborative and efficient work

Your Benefits

Individual Adaptability to Your QM Processes

Get started with digital forms in minutes. Perform your checks quickly and easily via app. The ready-made end-to-end scenarios can be easily adapted to customer-specific requirements at any time. Cut audit times in half with our audit solution. Solve problems up to 4 times faster with it.XIA audit and it.XIA complaint recorder. Extend your forms yourself - no problem with the it.XIA SDK.

Avoid Input Errors for Better Data Quality and Reduce Manual Effort

With it.XIA, you not only digitize your inspections and audits, but also continuously optimize quality management processes. The recorded audits and complaints are posted directly in the SAP system with the it.XIA SAP adapter via single sign-on. Filling out forms or even the complicated filing of file attachments such as photos is completely eliminated. This significantly reduces the manual workload and the data quality is noticeably increased.

Faster, Simpler and Smarter Features for the User

When it comes to documenting, analyzing or monitoring operational workflows, checklists are indispensable. Both audit and complaint processes often require an additional measure or position statements through a photo or digital signature. Record deviations digitally and mobile immediately. In addition to camera support, barcode, QR and OCR scanning are also possible in the it.XIA app. Collect all your data user-friendly and fast regardless of whether you are remote, offline or in the field.

Benefit not Only from SAP but also from Microsoft Added Values

Improve your processes with it.XIA Cloud by integrating your MS 365 environment: Automatically notify your team members immediately after an audit has been performed via MS Teams and, in parallel, the responsible clerk with a link to the SAP audit. Or have automatically recorded complaints be generated as PDFs, which are stored in MS SharePoint. Transparent and highly up-to-date for all users. Casual routine instead of tedious effort.

Functions & Features of it.XIA complaint recorder & it.XIA audit

  • Save time and money with the digitization of your mobile mapped processes, not only in quality management, but also in many other use cases
  • Simple and user-friendly interface on all mobile platforms: iOS, Android and Windows
  • User-related worklist for optimal control or initial job creation on site
  • Impressively flexible interface for the best user acceptance
  • Use of mobile device features for your offline captured orders with camera, barcode scan, and more
  • With the it.XIA app, micro apps for QM processes and more can be run to implement mobile offline scenarios
  • With the it.XIA SDK, a tool for Visual Studio Code is provided to significantly simplify the creation or customization of Micro Apps
  • The it.XIA Cloud is the backend part of the it.XIA App. Here, the input is processed and subsequent processes are triggered in MS Azure or MS 365
  • The it.XIA Cockpit is a web-based administration interface for it.XIA Cloud to manage MicroApps and also permissions
  • The it.XIA SAP adapter enables the link to the SAP system in order to work in the user context by means of single sign-on

Total Overview of it.XIA App


iit.XIA App

  • Mobile end devices (tablet, smartphone with iOS or Android)
  • Desktop, laptop or tablet with Windows 10


  • Visual Studio Code for macOS or Windows

it.XIA Cloud

  • MS Azure Cloud environment

it.XIA Cockpit

  • Modern web browser such as Chrome, Safari or Edge with activated JavaScript

it.XIA SAP Adapter

  • SAP Business Technology Platform Tenant (Cloud Foundry)
  • SAP Cloud Connector to SAP ERP or S/4HANA

SAP System Requirements

  • Release SAP ERP 6.0 (EHP 0 – 8); SAP_ABA / SAP_BASIS 7.01 – 7.50 (it.XIA audit)
  • Release SAP ERP 6.0 (EHP 6 – 8); SAP_ABA / SAP_BASIS 7.31 – 7.50 (it.XIA complaint recorder)
  • Release SAP S/4HANA Finance 1503 and 1605
  • Release SAP S/4HANA 1511 – 2020 (on-premise edition)
  • SAP QM Audit and customer complaint processes

Get In Touch

Are you looking for further information on it.XIA complaint recorder & it.XIA audit? Just contact us – we are happy to assist you.